Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy to make your shopping experience as smooth as possible.
1. Eligibility for Returns
To be eligible for a return, please ensure that the following conditions are met:
- The item must be in its original condition, and undamaged.
- The item must be returned within 90 days from the date of receipt.
- The original receipt or proof of purchase must accompany the returned item.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at support@eplant.com.
- Provide the order number, item details, and reason for the return.
- Our customer service team will provide you with a prepaid trackable shipping label and instructions for returning the item.
3. Refunds
- Once the returned item is received and inspected, we will notify you of the status of your refund.
- If the return is approved, a refund will be processed to the original method of payment within 10 days.
- Please note that it may take additional time for the refund to reflect in your account depending on your payment provider.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will assist you in resolving the issue promptly.
- You will be eligible for a full refund, or an exchange at no additional cost as long as you have an active ePlant subscription.
PRE-AUTHORIZATION OF CREDIT CARD POLICY
In order to streamline the payment process and ensure a seamless transaction, we require pre-authorization for credit card payments. This allows us to secure your payment information upfront while delaying the actual charge until your order is shipped.
Here's how the pre-authorization process works:
1. Upon placing your order, we will request a temporary hold on your credit card for the total amount of the purchase. This pre-authorization ensures that the funds are available and reserved for your transaction.
2. The pre-authorization hold will not result in an immediate charge to your credit card. The funds will remain in your account but will be temporarily unavailable for other transactions.
3. Once your order is processed and ready for shipment, we will finalize the transaction by capturing the authorized funds and completing the charge on your credit card.
4. After the charge is completed, you will receive a confirmation email containing the details of your purchase, including the total amount charged and any applicable shipping information.
Please note the following important details:
- The pre-authorized amount may appear as a pending transaction on your credit card statement, but it will not be reflected as an actual charge until your order is shipped.
- If there are any changes or cancellations to your order before it is shipped, we will release the pre-authorization hold on your credit card, and the funds will become available again.
- Depending on your credit card provider, it may take a few business days for the pre-authorization hold to be released after the transaction is completed or canceled.
If you have any questions or concerns regarding the pre-authorization process or your order, please don't hesitate to reach out to our customer service team at support@eplant.com.